Returns Policy
At Mothers days Flowers, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things don't go as planned, and we're here to help make it right. Whether you need to return a bouquet or seek a refund for an unsatisfactory order, our Returns Policy is designed to be straightforward and customer-friendly.
Our Fresh Flowers Guarantee ensures that every arrangement delivered to you meets the highest standards of quality and freshness. We take pride in sourcing the freshest blooms and arranging them with care to brighten your special occasions.
If you encounter any issues with your order, such as receiving damaged flowers or if the bouquet doesn't meet your expectations, please review our Damaged-On-Arrival Policy to understand how we can assist you promptly.
Freshness Guarantee
We guarantee that all the flowers you receive from us will be fresh and vibrant. Our freshness window is carefully maintained to ensure that your bouquet remains beautiful for as long as possible. This means that the flowers are picked at the peak of their bloom and handled with the utmost care during delivery.
To maintain this standard, we have strict quality control processes in place. Each bouquet is inspected before dispatch, ensuring that only the best stems reach your doorstep. Should you experience any decline in the freshness of your flowers within this window, we offer a full replacement or refund.
Our dedication to freshness is central to our mission as a leading London florist. We aim to provide you with stunning arrangements that bring joy and beauty to your home or office.
Damaged-On-Arrival Policy
We strive to deliver your flowers in perfect condition. However, if your bouquet arrives damaged, please notify us immediately. Our Damaged-On-Arrival Policy allows you to report any issues within 24 hours of delivery. To facilitate this process, please provide photographs of the damaged items along with your order details.
Once we receive your notification, we will assess the situation and determine the best course of action. This may involve sending a replacement bouquet, offering a refund, or providing a discount on your current or future orders. Our goal is to ensure that you are satisfied with our service and the quality of our flowers.
We understand the importance of special occasions and the role our flowers play in them. That's why we take any damage reported seriously and act swiftly to rectify the situation.
Refund and Replacement Options
If you are not entirely satisfied with your purchase, we offer flexible refund and replacement options. Depending on the nature of your concern, you can choose between receiving a new bouquet or obtaining a full refund. We believe in providing choices that best fit your needs and ensure your happiness with our products.
To request a refund or replacement, please contact us through our official channels within the specified timeframes. We will guide you through the process and make sure it is as seamless as possible. Our customer service team is dedicated to assisting you and addressing any queries you may have.
Refunds will be processed using the original payment method. If a replacement is chosen, we will dispatch the new bouquet swiftly to minimize any inconvenience. Your satisfaction is our top priority, and we are committed to resolving any issues promptly and efficiently.
Complaints Process
Your feedback is invaluable to us, and we take all complaints seriously. If you have any concerns or grievances regarding your purchase or our service, please reach out through our complaints process. We aim to address every issue with fairness and transparency.
To file a complaint, provide detailed information about the problem you encountered. This includes your order number, date of purchase, and a description of the issue. Such information helps us investigate and understand the situation thoroughly.
Our team will review your complaint and respond within a reasonable timeframe. We are committed to finding a satisfactory resolution, whether it involves a refund, replacement, or other appropriate measures. Your trust is important to us, and we strive to maintain it by handling every complaint with care and attention.
Trusted Local London Florist
Mothers days Flowers is proud to be a trusted local London florist, serving both households and businesses in the surrounding areas. Our reputation is built on our commitment to quality, reliability, and exceptional customer service. We understand the unique needs of our local community and are dedicated to providing beautiful floral arrangements for all occasions.
Whether you're celebrating a special event or enhancing your workplace, our team is ready to assist you with personalized service and expert advice. Our deep roots in London ensure that we can deliver promptly and consistently, making us the go-to choice for those seeking fresh, stunning flowers.
Thank you for choosing Mothers days Flowers. We look forward to serving you and helping you create memorable moments with our exquisite floral selections.
